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We will only ever hold the necessary categories of personal data for the management of your account and to make an informed decision on how to manage you and your expectations and we will only retain your personal data for as long as is required.

Right to be informed

You have the right to be informed about the collection and use of your personal data. This is a key transparency requirement under the GDPR.

Right to access

You may request information on how we process your personal data, including information on:

•   Why we process your personal data.
•   What categories of personal data we process.
•   Who we share your personal data with.
•   How long we store your personal data or the criteria for determining this period.
•   What rights you have.
•   From where we have received your personal data (if we have not received it from you).
•   If the processing includes automatic decision making (also known as profiling).
•   If your personal data has been transferred to a country outside of the EEA, how we ensure the protection of your personal data.

All the above information is available in this Privacy Policy.

You may also request a copy of the personal data we process about you. This is known as your Right to Access. Additional copies where considered manifestly unfounded may be combined with a fee or rejected where deemed appropriate.

Right to rectification

It is important that we have the right information about you and we encourage you to let us know if any of your personal data is incorrect, e.g. if you have changed your name or moved address.

Right to erasure (to be forgotten)

If we process your personal data in an unlawful manner, you may ask us to delete this information.

Right to restrict processing

From the time you have requested we correct your personal data or if you have objected to the processing, and until we have been able to investigate the issue or confirm the accuracy of your personal data (or changed it in accordance with your instructions), you may be entitled to the restriction of processing. This means that we (except for storing the personal data) may process your personal data only in accordance with your consent, if necessary with reference to legal claims, to protect someone else's rights or if there is an important public interest in the processing.

In many circumstances, it will be necessary for Search Squad to continue processing data, to protect the rights of another natural or legal person, or because it’s an important public interest of the union or member state. As CRA data is required to ensure responsible lending, it may be appropriate to continue processing data whilst a request for restriction is investigated.

Please note that once we believe that we have resolved the dispute or validated the accuracy of the data we hold, we will continue to process your data in accordance with our overriding legitimate interest.

Right to object

If you believe that we do not have the right to process your personal data, you may object to our processing. In such cases, we may continue processing only if we can show our overriding legal grounds for processing out-weigh your rights and freedoms under the GDPR. However, we will process your personal data if it is required for the determination, exercise or defence of legal claims (note that this right only provides you with the ability to raise your objections, not a blanket right to have any and all processing ceased).

Rights in relation to automated decision making and profiling

Search Squad does not make decisions based solely by automated means without human involvement. Search Squad does undertake profiling as detailed within this Privacy Policy, however, all accounts are subjected to a manual review and Search Squad does not carry out solely automated decision-making that has legal or similarly significant effect.

Right to data portability

Where processing is based on your consent or for the performance of a contract and where the processing is carried out by automated means, you have the right to data portability. As outlined within this Privacy Policy, Search Squad will in most circumstances process your data under its legitimate interest to do so.

How to complain about the use of your data or exercise my rights?

If you wish to raise a complaint about how we handle your personal data, including in relation to any of the rights outlined above, you can contact write to Data Protection Officer, Search Squad, 2 Bradley Business Park, Bradley, HD2 1GN and we will investigate your concerns.

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.